It’s that time of year again. Virtually nobody likes them: Performance reviews. Managers dislike reviews because they force difficult conversations. Employees don’t like reviews because they rarely seem to accurately capture their annual contributions. Companies don’t like them because they take tons of time. And of course, there’s often money (or lack thereof) thrown into […]
This email was sent from a person (a real, live person). Knowing that is for your benefit more than ours. Just last week, one of our clients shared how she reframed her entire perspective on responding to emails. She zeroed in on Dale Carnegie’s principle: Make the other person feel important — and do it […]
You’ve heard us recommend Dale Carnegie’s book How to Win Friends and Influence People many times. It’s the best place to start if you want in on the value of relationships with others — and how to leverage those relationships to benefit both parties. The business and academic world has increasingly recognized the importance of […]
You finally did it. You nailed down an appointment with a key influencer in your industry, a respected leader in your company, or a potential, major client. Now what? A little preparation for an important chat will go a long way to make sure it’s valuable for both of you. Here are five things to […]
In the popular film “The Matrix,” the character Neo discovers that he’s been part of a fabricated world that, while simple and blissful, isn’t reality. In a key scene, he’s offered a choice between two pills. If he takes the blue pill, he goes back to the fabricated world, remembers nothing, and allows the powers […]
Yesterday, I received an email from one of our clients that included this: Keeping busy doing things that are not the most exciting, but necessary to understand. Therefore, I am taking it as a learning experience. At first glance, the comment may seem mundane. It’s anything but.
You’ve worked in your organization awhile. You’ve done what’s been asked. You’ve made positive things happen. You feel like it’s time to start positioning yourself for more responsibility — or the next position. You may be wondering: What can I do to stand out? If you don’t already feel like you are standing out, here […]
All things being equal, you’d likely prefer to be nice. Virtually nobody shows up with a goal to anger and intimidate. Yet, that’s exactly what’s perceived in many workplaces. When other people aren’t nice, it’s a character flaw. When it’s you not being nice, there’s a perfectly logical reason. You can’t control others but […]
If you’re seeking a new job, wanting more industry exposure, trying to find more customers, or attempting to attract media attention, one of the first pieces of advice you’ll get is: “Attend networking events.” The problem with that advice is that a lot of people don’t like networking events and aren’t good at getting results […]
Almost every time I’ve worked with clients on presentation skills training, a comment like this comes up: The presentation part I’m fine with — it’s the interruptions and questions from the audience that throw me for a loop. Many people believe that a successful presentation or briefing is one when you never get interrupted by […]
A few weeks ago, I received this in an email from a Carnegie Coach listener: I would like some tips on how to do some reward and recognition for the team. I often struggle to find ways to recognize and reward team members for doing a good job. This is a common struggle. While most […]
Many times over the years, I’ve heard clients state some version of this: I can’t take vacation this year. This is no surprise, since Americans only take half of their paid vacation. Of those who do take vacation, 61% work during it. But why?
Awhile back, I was talking with a potential client who wanted to help his team get better on their coaching skills. I started asking questions to better understand exactly what kinds of coaching skills they needed to improve. He spent the next fifteen minutes doing a beautiful job of articulating exactly what their team needed. […]
A common question we get from our clients is, “How do I train a novice, without sounding condescending?” I’m often impressed with people who ask this question, because they recognize that people haven’t always done this well for them — and they have a desire to do better for others. Where People Go Wrong Think […]
Like me, you’ve probably heard leaders advise that one way to get ahead in your organization or industry is to volunteer for the job that nobody else wants. I got to talking about this advice recently with a seasoned leader in one of the organizations we serve. As we reflected on his own, very successful […]
After a decade in the training business, I’ve had many meetings with potential clients where the conversation started like this: We need leadership training for our people. Whenever my colleagues or I hear that statement, one of the first things we ask is: What business objectives are you trying to accomplish? When we ask that […]
It’s a noble thing to want to remember other people’s names better. In fact, it’s one of the core skills we teach in the Dale Carnegie Course. But, we want people to remember us too.
Have you seen someone make this mistake? You’ve been asked to give input to the customer or team on an important decision. Someone else in the room speaks up before you can contribute… And immediately recommends something you strongly disagree with. As soon as you hear it, you likely do two things:
Last week, a Dale Carnegie Course participant reached out to us and said he was preparing for a big interview. He had received questions in advance and was wondering: What’s the best way to approach these questions? While there are many good ways to nail tough interview questions, a few best practices will get you […]
A few days ago, a colleague and I were discussing why some professionals seem to always excel in their career growth, while many others struggle. Many factors contribute, but a significant one is how well (or not) we assert our accomplishments with colleagues, customers, and industry partners. Some do this too aggressively, appearing arrogant. Many […]
A few days ago, a friend emailed me about a problem at their company. One of their senior leaders had done something that lost credibility with a team. She was wondering what (if anything) this person could do to fix it. The question immediately reminded me of an old fable I first heard from Zig […]
This past weekend I was walking into a building as my daughter slept in the stroller. I came upon a group that was blocking the main aisle into the structure and couldn’t get around. I made the kindest effort I could to say “excuse me” a few times to the person who was most immediately […]
A search on Amazon for the word “leader” returns 478,000 hits. Searching for the word “follower” returns only 28,000. While not everyone wants to be in a formal role of leadership, almost all of us want to be influential in the workplace and with family and friends. We want people to run with our suggestions […]
You just got a nasty call from a customer. They’re upset and want you to immediately handle their issue. What to do? Here are the seven steps you should follow to resolve customer complaints, along with a downloadable PDF to keep you on track in future situations.
I’ve completely lost count of the number of times over the years that I’ve reviewed a description of the Dale Carnegie Course with a new client. However, almost every time that I do, the other person points to one of the objectives in the first session of the class and says: I’m really need help […]