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Most organizations aren’t thrilled to talk much about bad news, because:
- They don’t know there’s trouble.
- They don’t trust you with the trouble.
It’s a good sign of a healthy culture when people talk openly about what’s not working in the organization.
Be a good listener. Encourage others to talk about themselves. -Dale Carnegie
One of the best things you can do when you show up in a new company, on a new team, or in a new leadership role is to ask good questions, and then stop and listen. If you’ll do that, you’ll often hear the good and the bad, so you can much more quickly determine how to realistically add value.