This episode is brought to you by the Dale Carnegie Course. In this course, we teach you how to listen better. Find out more at carnegiecoach.com/dale
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Why you must listen to the customer:
- You might be wrong. It may not be the same issue and you’ll only further anger your customer by not listening well and providing a fix that doesn’t work.
- Even if you’re right, jumping in before the customer can talk says that you aren’t up for taking the time to listen and just want to be done with the issue.
Use Dale Carnegie’s principle from How to Win Friends and Influence People:
Be a good listener. Encourage others to talk about themselves.
Be a good listener. If you are, you’ll leave your customer feeling like they’ve been heard and that you care about them.