This episode is brought you by the Dale Carnegie Course. Most of have no problem thinking of ourselves first. Whoever, the people who can make the transition to also think of things from the other person’s perspective are the ones who move mountains in business and organizations. We’ll teach you exactly how to do that in the Dale Carnegie Course. Find out more about our next courses here in the Los Angles area at carnegiecoach.com/dale
Get one page overview of the service steps at: carnegiecoach.com/servicesteps
Rarely are customer complaints personal. The complaint might seem personal, but more often it’s not personal — you just happen to be the one who fielded the email, call, or are in the role the situation answers to.
Get perspective from others on your team or trusted mentors.
If you’ll approach your customer from that genuine perspective, it will never be personal anyway — because it will be about who it should be. About them.