This episode is brought to you by the Dale Carnegie Course. One of the first things we do in this course is to teach you a proven process for how to remember people’s names. We regularly have people walk out of the first session of a course being able to remember and recall all 25 first and last names of people they just met. With the right focus and strategy, you can do the same. Check out our upcoming programs in the Los Angeles area at carnegiecoach.com/dale
Get one page overview of the service steps at: carnegiecoach.com/servicesteps
Dale Carnegie said:
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Follow these three steps to use the customer’s name:
- Stop and listen for the name of the customer.
- Repeat, associate it, or post it.
- Use it once or twice in the conversation.
Check out past episode 27: How to Remember People’s Names
If you use the name of your customer in conversation, they will be much more likely to recognize the person attention you are giving them.